Terms & Conditions

Website terms and conditions for www.thamesvalleyguide.co.uk

These terms of use govern your use of our site. These website terms of use have been provided and, approved by the solicitors at legal documents resource DIY Legals. Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. Your continued use of this site confirms your acceptance of these terms.

In the following terms, “we”, Thames Valley Guide” and “The Seller” all refer to Thames Valley Guide Ltd.

1.1 Website access

It is not necessary to register with us in order to use most parts of this website, however, particular areas of this website will only be accessible if you have registered with us. Registration with Thames Valley Guide is open to all users. If, for any reason, we believe that you have not complied with these terms and conditions, we may, at our sole discretion, cancel your access to the registration areas of Thames Valley Guide immediately and without prior notice.

1.2 Use of website

1.2.1 Use of website information
This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent. All images in this website are licensed under the Creative Commons Attribution-NoDerivs CC BY-ND license, the details of which can be found on the Creative Commons website (opens in new tab/window).

1.2.2 Content submission
By submitting content to this website, be it via forms provided in the site or by email, you agree to the use of the provided content by visitors to this website in accordance with the terms stated under Paragraph 1.2.1 and Paragraph 1.4.

1.3 Site uptime

All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues beyond our control may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.

1.4 Visitor provided material

Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. When using this website you shall not post or send to or from this website any material:

  • for which you have not obtained all necessary consents;
  • that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  • which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.4.

1.5 Links to and from other websites

Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  • you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
  • you do not misrepresent your relationship with this website; and
  • the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

By linking to this website in breach of clause 1.4 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

1.6 Price and payment

The total price of your purchase will be shown once you have selected all the specific products you would like to buy. The total price will include the price of all products selected and any service fees, and tax(es), if applicable. The invoice will show the payment due and where applicable the required payment period. This period will be from the date of the invoice as shown. Payments can be made as detailed on the Website. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or cheques sent through the post. In order to provide greater security, if you are asked to enter all the information that is on your card for any purchase you make with Thames Valley Guide, this information is not saved in our files longer than necessary to process the payment of each purchase. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before releasing any products. Please be aware that these checks are only carried out during our standard business hours.

1.7 Non Payment

Thames Valley Guide reserve the right to not release purchases until the complete and full payment has been satisfactorily received.

1.8 Refund Policy

Products are entitled to be refunded based on complaint. If a product is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for a refund. Exchanges are granted on a case-by-case basis.

1.9 Cancellation

An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment in accordance with the payment terms stated on the invoice.

1.10 Disclaimer

Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times, we do not guarantee that all material is accurate and/or up to date. All material contained on this website is provided without any or warranty of any kind. Please verify any information provided, in particular information provided by third parties (such as events), before acting upon the information and/or entering a commitment. You use the material on this website at your own discretion.

1.11 Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.12 Law and jurisdiction

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

1.13 Complaints

Any complaints about products or services may be sent to our support team via our contact form, or by email to: support(at)thamesvalleyguide(dot)co(dot)uk.

1.14 Our details

Our business’s name is: Thames Valley Guide Ltd

Our business address is:
Osborne House
143 -145 Stanwell Road
Ashford, Middlesex
TW15 3QN

Our VAT registration is: 182 1513 29

Our contact details are:
General enquiries: info(at)thamesvalleyguide(dot)co(dot)uk

Our preferred contact method is via email. We aim to respond to any email request within 1 working day and no later than 3 working days, however, we shall not be obliged to adhere to this time frame. Any correspondence sent to our business address may be processed with delay.